Logistics & Distribution

Managed Support Services for Logistics Provider

Client: Confidential Client

The Challenge

A mid-sized UK logistics company operating 15 distribution centres was struggling with ongoing system issues in their UKG Pro WFM environment. Their internal IT team lacked specialist UKG expertise, leading to extended system downtime, unresolved configuration issues, and escalating support costs from ad-hoc consultancy engagements.

Our Solution

SWAMITIME provided a fully managed support service, including 24/7 monitoring, proactive incident management, regular system health checks, and a dedicated UKG support team. We established SLAs covering response and resolution times, created a knowledge base for common issues, and delivered monthly performance reviews.

The Results

  • 99.8% system uptime achieved within the first quarter
  • 60% reduction in support-related costs
  • Average incident resolution time reduced from 48 hours to 4 hours
  • 3 major system upgrades completed with zero business disruption
  • Internal IT team freed to focus on strategic initiatives

Interested in Similar Results?

Every organisation is different, but the principles that drive successful workforce management outcomes are consistent. Let us understand your unique context and help you achieve measurable improvements.

Discuss Your Requirements
Free initial consultation • Confidential • No obligation