Independent UKG Workforce Management Support

Managing workforce data across UKG platforms requires both technical know-how and operational understanding. Our team provides practical, hands-on support to help you get the most from your UKG investment — whether you are running UKG Pro, UKG Ready, or UKG Dimensions.

Time and Attendance Support

Time and attendance is the backbone of workforce management. We help you configure pay rules, manage accrual policies, troubleshoot clocking discrepancies, and ensure your system accurately captures every hour worked. From shift differentials to complex overtime calculations, we work with your teams to ensure payroll receives clean, accurate data every period.

Our support covers exception management workflows, holiday entitlement tracking, absence coding, and integration checks to confirm data flows correctly between UKG and your payroll or HR systems. We also assist with historical data audits and corrections when anomalies are identified.

Scheduling Support

Effective scheduling can transform operational efficiency. We support your schedulers and managers with roster creation, shift pattern design, availability management, and schedule optimisation within UKG. Whether you are managing rotating shifts, split shifts, or multi-location schedules, we help you configure the system to reflect how your business actually operates.

We also assist with schedule compliance checks, ensuring that your schedules align with working time regulations, contractual obligations, and company policies before they are published to employees.

Reporting Guidance

UKG systems contain a wealth of workforce data, but accessing the right reports can be challenging. We help you build, customise, and schedule reports that give managers and leadership the visibility they need — from daily attendance summaries to monthly labour cost analysis. We also support data extraction for external reporting, analytics platforms, and board presentations.

Configuration Review

Over time, system configurations can drift from business needs. We conduct structured configuration reviews to assess whether your UKG setup still aligns with your current policies, pay rules, and operational processes. Our reviews produce clear, prioritised recommendations that you can action immediately or phase in over time. We focus on practical improvements that reduce manual work, minimise payroll errors, and improve the user experience for managers and employees alike.

User Support

When users encounter issues — whether a manager cannot approve a timecard, an employee cannot see their schedule, or payroll identifies a discrepancy — we provide responsive support to investigate and resolve the problem. Our support is designed to complement your internal IT and HR teams, providing additional capacity and specialist UKG knowledge when you need it most.

Training

We deliver role-based UKG training for managers, employees, system administrators, and payroll teams. Training sessions are practical and hands-on, using your own system configuration and real-world scenarios. We cover timecard management, schedule creation, reporting, absence tracking, and administrator functions. Each session includes supporting documentation and quick-reference guides that your teams can refer back to.

Post-Go-Live Support

Transitioning to a new UKG system or upgrading an existing one can be demanding. Our post-go-live support provides a safety net during the critical weeks following a major change. We help with user queries, configuration adjustments, data validation, and process stabilisation — ensuring that your teams feel supported and your operations continue without disruption.